HELP US TO HELP YOU
A Few Tips To Make Life Easier
1. Please try to attend your appointments on time. If you are late you not only hold up the doctor but all the patients for the remainder of the surgery. The doctor or nurse may be unable to see you if attend outside your allocated appointment time.
2. If you are unable to attend please cancel your appointment with as much notice as possible. Such appointments can be assigned to other patients.
3. Your doctor tries to keep to time, so please be patient. You will be advised if the doctor is running late or if the on-call doctor has been called out on an emergency. Please ask the receptionist for an extended appointment if you think your problem may need longer than 10 minutes.
4. Please try to avoid bringing in lists of problems to one appointment. It is preferable to make several appointments with only one or two problems.
5. If you need a repeat prescription, please request it at reception and not during your consultation.
6. The out-of-hours service is an emergency service. Please try to use it as such.
7. If you are unable to work due to illness, your employer will provide you with an SC2 certificate to cover the first seven calendar days of loss of work. After this you will need to be seen by a doctor for further certification which can be backdated if necessary. SC2 forms can also be downloaded from the internet.
8. Patients are responsible for telephoning the surgery for test results. Please telephone between 2.00pm and 5.00pm to give the doctor time to comment on the results.
9. We ask that you treat the doctors, practice staff and the attached staff with due courtesy and respect at all times. This practice aims to provide a high quality service and as a patient you will also be treated courteously and respectfully.
10. You have the right to access your health record entries, subject to any limitations in the law.
11. If there is anything you do not want entered in your medical records, please make sure you tell us. If you become aware of any incorrect information, again please let us know.
12. Please notify our reception staff of any changes to ensure your medical records are correct. If you are receiving treatment or awaiting an appointment from your local hospital you should also inform them of the changes.
Violence Or Verbal Abuse
Any incident where a patient is violent or abusive towards a GP, a member of staff or other persons on the premises will not be tolerated. Each individual case will be discussed at a practice meeting and a majority agreement will be reached. This could lead to the patient being removed from the practice list